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Quest Apartment Hotels is the largest and fastest growing serviced apartment operator in Australasia with a network of over 150 franchised properties across Australia, New Zealand and Fiji. For over 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller who comprise approximately 80% of our client base. Quest is now one of the top 15 serviced apartment providers in the world and is widely recognised as the market leader of serviced apartment accommodation in Australia.
Quest Mont Albert is a 50-room property located in the leafy suburbs of Melbourne's Eastern suburbs, Mont Albert. Quest Mont Albert has an exciting opportunity available for a dynamic and driven Front Office Receptionist to join the team.
Quest Mont Albert is seeking a Casual OR Part-Time Hotel Front Office Receptionist (Guest Service Agent) to join its team of superstars!!
The position involves all aspects of front office reception, including providing friendly, personalised customer service while checking in and out guests. Respond to accommodation enquiries via the phone, email or in person; promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk.
The successful applicants will demonstrate a passion for customer service, strong skills in promoting, selling and closing accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, and a high standard of personal presentation. Previous front office/reception experience in a hotel / serviced apartment property environment is not essential. Experience within the Quest network together with sales and industry qualifications will be highly regarded.
The successful applicants must be available to work flexible shifts including AM and PM shifts across weekdays, weekends and public holidays.
The position presents a great opportunity to work within an long standing property under the banner of the highly successful and established Quest Group brand.
If you're a fun, energetic, friendly, and highly motivated individual who enjoys talking to new people and problem-solving in a fast-paced environment - this is the job for you!
Job Types: Casual, Permanent Part-Time
Salary: $27.00 – $37.00 per hour
COVID-19 considerations:
Comprehensive COVID safe plan in place.
Job Types: Full-time, Part-time, Casual
Part-time hours: 20 per week
Salary: $30.00 – $45.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability
Supplemental pay types:
- Monthly bonus
- Penalty rates
- Performance bonus
Ability to commute/relocate:
- Mont Albert, VIC: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Ability to work a 7 day rotating roster (7am to 9pm)
- Qualification in Hospitality
Education:
- High School (Year 12) (Preferred)
Experience:
- Hospitality: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Expected Start Date: 04/09/2023
